UBC Day 9 : Things I Hate About Hotels

Ten Things I Hate about Hotels


  1. The unhygienic practices : This is my major grouse. Right from a 7 or a 5 Star hotel to a regular hotel, a guest house or a camp site to a home stay, the unhygienic conditions that prevail everywhere is abominably revolting.  A report revealed that fecal bacteria was found on an astonishing 81% of the 18 surfaces analysed!! I remember seeing a cart full of towels and bed-sheets, and accidentally the towels fell on the ground (of course, they didn’t fell in a neat pile, so that one could discard the one touching the ground!). The housekeeping guy, simply put them back in his cart and unsuspecting customers like us would use them lovingly to wipe our faces… In yet another super luxury hotel, while the lunch of a large group was in progress, a housekeeping boy with his small fancy broom and dust pan was cleaning the food etc that fell on the ground. I had this ‘wow’ feeling and thought to myself that the hotel does not want to have its property dirty even for a few minutes. While, I was still enjoying this feeling, the very next moment, the cleaner, started cleaning the food that fell on the buffet table with the same broom and dust pan. His broom touched the plates where the serving spoons were kept and he also brushed the lids of the buffet chafing dishes! I had difficulty in swallowing my food after that!
  2. Cleanliness in the wash rooms : I was in this 5-star property and admiring myself in the mirror and just then a housekeeping lady enters with a small white napkin. She entered the stall no. 1  and wiped the toilet seat with that napkin. Then she moved to stall no. 2 and wiped the seat with the same napkin. I was shocked and disgusted. After her repeat performance in the next 2 stalls, I told her that she is not cleaning but spreading the germs from one place to another. She responded with a blank look!
  3. The hard and the soft : The pillows and mattresses in the hotels come in only too varieties… as hard as a rock or as soft as a pudding. There is no in-between or the just right variety. You either get up in the morning with a sore back or with a sore back!
  4. No resemblance between real and virtual : Last time we decided to stay in a home stay at Shoghi, near Shimla during Aaryan’s school exeat. After scanning more than dozen homestays on the net, we finalized one. On reaching the property we were speechless. The pictures on the internet were so very different from the reality. The food was great and that was a saving grace! At another place, the pictures were that of a large luxurious pool, while in reality it was a swimming pool for kids. When an advertised product or a service is far from reality, it is truly annoying.
  5. WiFi with sky high prices : We are living in the tech age  and connectivity is the buzz word. But the hotel’s rates for WiFi compete with the gold prices. And a few which do provide free WiFi have such poor connectivity that it is better to shut the laptop down than work on it!
  6. Electrical sockets so rare and precious! : Sometimes, I wonder, if it is a rule that the electrical switches in hotels should be at unreachable places. In one hotel, the charging point was near the entrance of the room. So, when the alarm rang in the morning, I had to drag myself out of the bed to stop its incessant ringing. What a wonderful way to start a day!
  7. Exorbitant room service charges: HotelsEven a regular bottle of mineral water costs ten times its actual cost. A club sandwich with taxes was presented with a bill of Rs 850 only! My friend had a mini heart attack. She said with Rs 850, she could have made sandwiches to feed an army!
  8. Bathroom fixtures to test your intelligence : Each hotel has its unique and complicated set of bathroom faucets. They are never the simple ones. You are in a hurry to get ready and you have to struggle to get the tap to function!
  9. Tipping woes : I always believed that a tip is a reward for good service rendered and should be at our discretion and is in no way a mandatory custom. But at some hotels, right from the concierge, to the house keeping guy to the guard at the entrance, or the driver of the cab, all expect you to pay a tip even if you are far from satisfied with their services.
  10. The ‘friendly’ staff : Smaller the hotel, bigger are the chances of meeting the most unprofessional, casual, uncaring and even rude staff. Expecting a friendly and a professional staff from a service industry is a tall order.

Do you have any hotel woes?

Image Courtesy : Google Images

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50 thoughts on “UBC Day 9 : Things I Hate About Hotels

  1. I agree 100% with you. My pet peeve is How come when I check in there are no porters to take my luggage to the room, but when I am checking out, to take my 2 suit cases to the car, there are 5 porters waiting outside my room.

  2. Totally agree with you Shilpa! Looks like they price in dollars in India,that’s crazy. So far in my travel I’ve never faced the issue with tipping, particularly in europe. Sometimes with these unhygienic practices, I feel like I shouldn’t see them directly and pray that “let it just happen at my back, and I don’t notice it”.

    • That’s a pic from Google Images, Anu 😛
      Agree, if it happens behind your back, it is ok… but after seeing something unhygienic, it is difficult to digest it!

  3. Oh it is the same everywhere.
    Adding stars to the catagory of the place really doesnt make much of a difference,except for in the tarriff.
    Shilpa,if you were to see the kitchen of even a five star,you would perhaps never eat in a restuarant.

    • True… very few hotel live up to the stars given to them.
      I know, have heard this so many times. I wonder which hotels have kitchen which are shown in Lifestyle channels.

  4. Absolutely.

    But can we be certain of the perfection if a hotel is expensive?

    I would not fall for the picture on the web . They are deceptive and reality would often be disappointing.

    • We’d like to believe that if we are paying a fortune for a room, the service better be good. Agree, most have photo-shopped images on the web! 😐

  5. very good observations, shilpa. Agree with you on these issues. I once saw a cockroach running in a 5 star hotel in Bangalore. In my feed back form, i wrote ” avail pest control service”. The food at one of the upmarket hotel in hyd, ‘Chutneys’ had a strand of hair in the plate of course they exchanged but why don’t they train their staff in the art of cleanliness, etiquette and hygiene. They spend a great amount on advertising their property instead.

    About the tip? they are never there during the service time, they appear only when we check out.

    • Oh, such mishaps are so common. Once there was a big fat worm in my cauliflower veg. And it was in The Retreat at Mudh Island, Mumbai! The campsites and smaller hotels are worst. Since I have to travel quite a bit, sometimes, all I eat is curd with chapati on all the days!

  6. Totally agree. I’m often worried about leaving my tooth brush or towels in the wash room. You never know what goes into the “cleaning”!

  7. I don’t have much experience of staying in a hotel but I agree with what you have written. In fact this Saturday when we were in Matheran I was having lunch and u know what I saw in my subji? One big ant! When I showed this to the guys there you know what teir response was? Madam this is a jungle here, it must have fallen just now!!!

    • Oh yes, what you have shared is the same story at almost all camp sites and jungle retreats. I have seen such terrible unhygeinic practices… 🙁

  8. Oh Good Lord, How true Shilpa,
    All of the above have flipped me exactly as you penned it down..
    Hygiene standards are showcased only when there is a check or Audit conducted in the premises
    and the moronic high fi Taps and fixtures..made me scald my body during bath.. I might well couldve been served as lunch Roast instead..
    beds..Sockets..don’t even get me started.. Where do these guys sleep or function to not understand basic stuff

    • I was once in a company guest house which looked all neat and clean. At night I picked up the blanket kept on the bed and there was a centipede kind of insect. I couldnt sleep the whole night and just saw various insects crawling over me.
      Gosh… the hot water scalding must be so terrible.

  9. I thought I was the only one. I’m quite concerned about all the points that you have mentioned. While I can say that I’m not very fussy, the toilets/bathroom and the beds have to be clean. But sometimes we have to put up with shoddy service and that is quite unnerving.

    Joy always,

    • Oh yeah. While in luxury hotel, if something is amiss, the customers do give the feedback and it is rectified. But in other places it usually falls on deaf ears.

  10. There are some things in life which we should ignore. If we pay attention to every tiny detail, traveling will become a tedious job. And it is one passion in life I just don’t want to lose! So, unless it is downright unacceptable, I switch off my hygiene button and go with the flow 🙂
    Same goes for eating out.

  11. Bathroom fixtures – my biggest woe. I can never work out that stuff. Even in malls, I struggle with the taps, and I’m the only one doing so. I find them way too complicated everywhere. And it’s embarrassing. For people with me. I care a damn. I have even asked the person next to me as to how a particular tap works. It saves a lot of trouble.

    • It’s exactly the same for me too. Where they give you a ‘guided tour’ of the room, even I ask them to give a ‘tap demo’ to avoid any mishaps and harrowing time later 😉

    • Agree with you. You see we are very simple people and our needs are very simple and basic too… add the word cleanliness though! Right!? 🙂

  12. So true Shilpa, agree wit heach and every point you have listed… Appearances are deceptive and how!! Online advertisements and claims often are just that, claims… But the travel bug is had to shake off and so we travelers have to just take things with a pinch of salt 🙂

  13. Oh how true! And honestly this is what ticks me off as well. The washroom of course remain the holy grail for the decision. Probably this list of your should be put up on travel sights like expedia or tripadvisor for travellers and hoteliers to observe and act accordingly 🙂


    • Loved your statement “The washroom of course remain the holy grail for the decision” So very true 😐
      Dont know abt this post but wish they take our feedback seriously and rectify the situations at their hotels.

  14. LOL! I can relate with this post! 😀
    I don’t worry so much about the hygiene part though. Bed sheets and blankets couldn’t be worse than Indian railway stuff, right? But I certainly won’t stay in a place filled with bugs, because that directly implies that the food is going to be super infected too.

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